Part three of our core values series centers on Teach & Delegate. Most companies are regularly investing in training, so why do we put so much emphasis on these two disciplines? Often, training is formal and rigidly structured, a chalkboard-style way of teaching. But there’s a reason we have such expressions as “actions speak louder than words” or “monkey see, monkey do”; we’re more likely to imitate what we see than what we hear. So, training has to include teaching by example. Leadership needs to demonstrate the desired traits and abilities during everyday interactions with the team.
Training by Example
Teaching an employee a tangible skill, like how to use a program or submit a support request, is fairly straightforward. But how do you teach someone how to teach? How to lead? Our SOCBOX team is more than halfway through a 15-week course designed to help our entire organization develop and refine “soft” skills, like goal-setting, attitude, and alignment with company vision.
Every Tuesday, we host a roundtable discussion where employees share their takeaways and leadership provides insight into how we are applying lessons learned on an organizational level, followed by a question-and-answer session. Participation is highly encouraged, and we love hearing our team share personal comments on how they have applied or want to apply these concepts.
It falls to leadership to set the tone for the whole organization—to demonstrate that our core values are not just a rote list of company conduct standards, but are instead lifestyle choices that guide both our personal and professional choices.
Being on the Bench
Every year, companies spend hundreds of thousands of dollars on training their staff. The 2019 Training Industry Report by Training Magazine found that employees received an average of 42.1 hours of training each year. However, that training usually focuses on improving an employee’s performance in their current role—not on preparing them for a future one.
At SOCBOX, we follow the concept of “being on the bench.” In order to advance in the organization, an employee identifies a mentor and gets ‘on their bench’—learning the responsibilities of the desired position. The flip side, though, is that the employee can’t advance to the new role without having someone on their bench to replace them. This cycle of learning and teaching helps us promote from within and smooths the transition from one role to another.
Mentoring someone on your bench takes a mix of skillsets and instruction tactics. To help with this, we’re recording hundreds of instructional videos to document knowledge and processes across all departments. Building a detailed knowledge base makes it even easier to “be on the bench” for a desired position.
As a mentor, preparing a teammate to handle your role involves delegating some responsibilities to help them get a feel for what is required. If driving instructors never let a student behind the wheel, how would the student become a good driver? However, it isn’t always easy to delegate.
Elevate Your Team, Elevate Yourself
The modern business world is notorious for fostering a selfish and cutthroat spirit. There’s this idea of “look out for yourself first; do whatever it takes to be successful.” That attitude can make people worry that by sharing their knowledge or teaching someone else how to do their job, they will be become dispensable. But if you’re focused on yourself, your position, your success, you can’t successfully mentor others.
Yes, it may be faster to do the task yourself instead of delegating, but if you don’t delegate, you can’t grow. Going back to the bench concept, for you to move forward, you need to have someone ready to step into your position. Think of a rock climber: if he grabbed one hold and never let go, he’d never scale the cliff.
We can’t be successful at SOCBOX—as leaders, as individuals, as a team—if our staff isn’t successful. For us to excel, our employees need to excel. When we work to elevate each other, it elevates us in return.
How It Benefits You
Our goal is to elevate, not just our team, but also our clients. We want to help businesses like yours protect their data from cyberattacks. To see how our cybersecurity services can elevate your business, give us a call today at 877-284-7789 or contact us here.